Tech Exec Guide: Essentials Of Understanding Customers And IT Stakeholders

Future fit tech organizations see 1.8x higher revenue growth than their peers. They do it by providing a customer-obsessed approach to technology that enables a company to quickly reconfigure business structures and capabilities to meet future customer and employee needs with adaptivity, creativity, and resilience. A key element in becoming future fit in the high-performing operating model; and integral to high performance is putting customers and stakeholders at the center of your thinking. Read this report to understand the key research for each of the six steps that will help you build a high-performing operating model.