Case Study

Techniker Krankenkasse Excels With Customer Experience Through Process Excellence

How The German Healthcare Payor Established A Process Mindset

 and  three contributors
Jan 29, 2024

Summary

To become future fit, German health insurance company Techniker Krankenkasse revolutionized its approach to software development and automation by focusing on end-to-end customer-facing business processes. This case study explains the insurer’s transition to business process excellence, how it removed the initial stumbling blocks, and how process mining and automation support a continuous process improvement roundtrip.

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