Summary
In Part 2 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine three technologies in the "Creation" ecosystem phase: application fault monitoring, end user behavior monitoring, and reputation monitoring. While these three technologies are far from seeing mainstream adoption and their business value is not fully proven, Forrester believes they hold significant promise in the "age of the customer," where customer experience and insight is king. Subsequent reports in this TechRadar series evaluate 15 technologies in other ecosystem phases; use this report to determine when you should pilot and invest in BT monitoring technologies in the Creation ecosystem phase.
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