Trends Report

Ten Essential Change Management Actions

Change Management Will Destroy You Or Save You — You Decide!

May 31st, 2013
With contributors:
Doug Washburn , Jean-Pierre Garbani , Elizabeth Langer


Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus changes to technology services are also accelerating. But even as technology reliance increases, the volume of incidents and subsequent business downtime from poor change management process are unacceptable. Without effective change management, the complexity of change brought on by increasing business demand for technology services places your organization at serious risk. IT infrastructure and operations (I&O) professionals must understand the destructive dynamic underlying this challenge and then confront it by adopting the 10 essential principles of change management outlined in this report.

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