Vision Report

The AIOps Journey: Seeking Value And Clarity

Stories From The Trenches

May 31st, 2022
Carlos Casanova, Principal Analyst
Carlos Casanova Principal Analyst
With contributors:
Glenn O'Donnell , Audrey Lynch , Marissa Fritz

Summary

The mystery of AI for IT operations (AIOps) began as soon as it surfaced in the late 2010s. At the time, there was little guidance beyond the promise of AI/ML-driven insights, and tactical details were nearly nonexistent. Some tech leaders set out on this journey anyway, charting their own path forward, while vendors hijacked the AIOps term, further obscuring its capabilities. Confusion remains, but some organizations did make progress. This report looks at how some technology leaders persevered through their AIOps journey and delivered value for their organizations.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.