Trends Report

The Amazon Effect Is Primed To Disrupt Healthcare

Digital Will Disrupt Bricks-And-Mortar Healthcare

April 11th, 2018
KM
Kate McCarthy
AK
Alex Kramer
With contributors:
Martin Gill , Faith Adams , Fatemeh Khatibloo , Erin Sellers , Diane Lynch

Summary

Healthcare has lagged other industries in digital transformation and customer obsession for far too long. But Amazon has declared its intent to enter the space, and healthcare leaders must act. Now's the time for digital business professionals to champion culture-changing customer obsession and digital transformation — before it's too late.

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