Trend Report

The B2B Interactive Brand Ecosystem

Align Your Interactive Brand Ecosystem To The Customer Life Cycle

Michael Greene
and
Mar 27, 2012  

Summary

B2B interactive marketers' isolated experiments in emerging channels like social media and mobile marketing are often disconnected from bread-and-butter sales support and lead generation efforts. But as business decision-makers turn to digital channels to support decisions throughout the customer life cycle, B2B marketers can no longer afford to create disjointed programs across interactive paid, earned, and owned media. This document shows that marketers must build an interconnected brand ecosystem that flows across the customer life cycle.

Log in to continue reading

Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
  • Stay ahead of changing market and customer dynamics with the latest insights.
  • Partner with expert analysts to make progress on your top initiatives.
  • Get answers from trusted research using Izola, Forrester's genAI tool.