The Bottom Line: IT Management Software

IT is now a fundamental support of business activities — which means the greatest IT operation sins are an unpredictable user experience and a failure to reduce overall service delivery costs. The result: Business service management (BSM) and the configuration management database (CMDB) have emerged as the two central pillars of the new wave of IT management software tools. As IT finally enters the industrialized era, Forrester sees a new way of managing IT emerge, creating a renewed interest in refining existing implementations and creating a new wave of solutions. Consequently, IT management software will be a high-growth market over the next few years.