Best Practice Report

The Content Operations Maturity Model

January 1st, 2018


The Content Operations Maturity Model assesses the content operations function against a number of dimensions. Objective self-assessment on each topic helps identify areas of concern. Use maturity-level definitions as guides for defining improvement goals.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.