Summary
How good is the experience at leading German companies? This report helps answer that question by providing a benchmark of the quality of customer experience for 25 German brands across seven industries — including airlines, banks, electronics manufacturers, insurers, retailers, TV service providers, and wireless service providers. Customer experience professionals should use this report to understand the competitive environment in Germany and set goals for optimizing their customer experience management practices as they proceed along the path to customer experience maturity.
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