Summary
Forrester’s customer obsession leadership maturity assessment helps you understand how your individual style, behaviors, and attributes affect your ability to lead your organization to customer obsession. Leaders who enable customer obsession model how to look beyond the distractions of day-to-day business to obsessively create and deliver increasing value to customers. This report helps leaders understand their critical role in achieving customer obsession and assess their individual readiness to augment customer obsession within their teams and across their organizations.
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