Decision Tool

The CX Collaboration Assessment Tool

October 11th, 2021
Su Doyle, Senior Analyst
Su Doyle Senior Analyst
With contributors:
Judy Weader , Angelina Gennis , Brian Mukasa , Harley Manning , Clarissa Skinner , Shayna Neuburg

Summary

Collaboration accelerates customer experience (CX) transformation when applied strategically. This assessment tool helps CX leaders select a strategy to partner with other functional teams, based on their existing competencies, working relationships, and strategic initiatives.

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