Decision Tool

The CX Collaboration Assessment Tool

October 11th, 2021
With contributors:
Judy Weader , Angelina Gennis , Brian Mukasa , Harley Manning , Clarissa Skinner , Shayna Neuburg


Collaboration accelerates customer experience (CX) transformation when applied strategically. This assessment tool helps CX leaders select a strategy to partner with other functional teams, based on their existing competencies, working relationships, and strategic initiatives.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.