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The Digital Insurance Metrics Inventory

Assess Whether You Have The Right Metrics To Help You Steer Your Digital Initiatives

December 20th, 2023
Tom Mouhsian, Principal Analyst
Tom Mouhsian Principal Analyst
With contributors:
Frederic Giron , Janis Teo , Bill Nagel

Summary

Life and general insurance execs who oversee digital products and initiatives should measure performance across four types of metrics (revenue, cost, operations, and customer experience) on three levels (organizational, digital business, and digital product/experience). This report gives digital leaders at life and general insurance firms an inventory of existing digital metrics and helps them identify gaps in their measurement framework.

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