Best Practice Report

The Eight C’s Of Effective Operating Model Design

Apply Protocols To Serve As Guardrails For Your IT Operating Model Design

 and  five contributors
Apr 24, 2023

Summary

Tech executives continuously adapt their IT operating models to align with the dynamic demands of their end users, partners, and external customers. The drivers for change may vary, but challenges remain. To help, Forrester has developed a systematic approach to designing an operating model based on the four P’s: protocols, performance, principles, and processes. This report introduces eight protocols that help tech executives design high-performing operating models: clarity, competence, concept, capacity, cost, charting, calibration, and communication.

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