Best Practice Report

The Eight C’s Of Effective Operating Model Design

Apply Protocols To Serve As Guardrails For Your IT Operating Model Design

April 24th, 2023
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , Fiona Mark , Sam Higgins , Michael Kearney , Rachel Birrell

Summary

Tech executives continuously adapt their IT operating models to align with the dynamic demands of their end users, partners, and external customers. The drivers for change may vary, but challenges remain. To help, Forrester has developed a systematic approach to designing an operating model based on the four P’s: protocols, performance, principles, and processes. This report introduces eight protocols that help tech executives design high-performing operating models: clarity, competence, concept, capacity, cost, charting, calibration, and communication.

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