Trends Report

The European Auto And Home Insurers Customer Experience Index, 2021

How European Auto And Home Insurers Build Loyalty With The Quality Of Their Experience

September 29th, 2021
With contributors:
Martin Gill , Michelle Yaiser , Luis Deya , Zaklina Ber , Melissa Chaudet , Shayna Neuburg

Summary

How well do leading European auto and home insurers earn loyalty with the quality of their customer experience (CX)? This report reveals the scores of 32 auto and home insurance brands across Germany, the UK, Italy, France, and Spain in the 2021 European Customer Experience Index (CX Index™). CX auto and home insurance leaders can use this report to review CX trends and inform their experience improvement initiatives.

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