Trends Report

The European Banking Net Promoter Rankings, 2023

Net Promoter Scores And Rankings For 42 Banking Brands In France, Germany, Italy, Spain, And The UK

November 15th, 2023
Maxie Schmidt, VP, Principal Analyst
Maxie Schmidt VP, Principal Analyst
Jana Gül, Researcher
Jana Gül Researcher
With contributors:
Martin Gill , Victoria Manes , Julia Swerdlow , Rachel Birrell

Summary

This report reveals the 2023 Net Promoter Score℠ (NPS) and industry rankings for 42 banking brands. To create these rankings, we asked customers in France, Germany, Italy, Spain, and the UK to state how likely they are to recommend a brand they’ve interacted with in the past 12 months. We also identify the top four NPS drivers per country and the average performance across all brands in each country. Use this report to benchmark your customers’ NPS and inform ongoing CX improvement efforts.

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