Best Practice Report

The Five Top Challenges Information And Knowledge Managers Must Master In 2008

January 30th, 2008
CM
Connie Moore
RK
Rob Karel
With contributors:
Rob Koplowitz , Kyle McNabb , Barry Murphy , Colin Teubner , Jamie Barnett

Summary

Information and knowledge managers are constantly bombarded by new technologies — like RIAs, wikis, blogs, and virtual worlds — or new market trends, such as the recent consolidation in business intelligence (BI). Plus there's the ever-changing organizational dynamics — like a new CIO, an acquisition, or a new strategic direction for the enterprise — that drive constant change and raise your stress level. To prepare you for some specific issues before they become nagging problems, focus on these five top challenges in 2008: SharePoint, retention management, Enterprise Web 2.0, data governance, and data quality. And to prepare for the next longer-term big thing, keep your eye on business optimization — powered by BI, business process management (BPM), and business rules. By keeping these challenges within your sights and proactively taking steps to address them, you will not only look smart but also be prepared when these issues hit.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.