Best Practice Report

The Five Top Questions About Agile CX

How CX Pros Can Combine The Best Of Agile And CX Methods

October 14th, 2016
With contributors:
David Truog , Diego Lo Giudice , Gabriella Zoia , Rachel Birrell


Adopting Agile approaches improves speed and precision for customer experience (CX) pros, so they can deliver customer value sooner; improve cross-channel CX; fine-tune experiences through customer testing and real-time measurement; and conceive entirely new products, services, and journeys that spur innovation. This report answers the top questions we get about Agile CX.

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