Decision Tool

The Forrester Business Capability Investment Decision Tool

Drive Business Capability Investments By Assessing Strategic Value, Maturity, And Complexity

February 8th, 2024
With contributors:
Frederic Giron , Bobby Cameron , Sam Higgins , Michael Kearney , David Morrison


Business capability analysis drives IT transformation by highlighting current capability levels and identifying gaps. With a focus on strategic capabilities, this analysis unveils investment strategies, improves decision-making, and verifies transformation success. This tool helps tech execs assess up to 100 business capabilities against three criteria: 1) the importance to IT’s strategic value drivers; 2) the maturity of the capability’s elements (e.g., people, data, application, process); and 3) the complexity of changing the capability. This tool helps tech execs make IT investments with the expected impact, enable continuous improvements, and allow the IT organization to adapt to dynamic business needs.

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