Best Practice Report

The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q3 2021

CommBank Is Australia’s Overall Digital Experience Leader

August 9th, 2021
With contributors:
Michael Barnes , Seles Sebastin , Bill Nagel


Mobile apps are the touchpoint of choice for Australians to manage their finances. To see how helpful mobile apps are to customers, we evaluated the mobile apps of the Big Four Australian banks and one neobank. This report lays out where these companies excel and where they lag, and what digital business strategy and customer experience (CX) executives can learn from them.

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This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.