Best Practice Report

The Forrester Digital Functionality Review: Indian Banking Websites, Q2 2024

June 3rd, 2024
Pushpa Marwal, Analyst
Pushpa Marwal Analyst
With contributors:
Ashutosh Sharma , Arjun Kalra , Bill Nagel

Summary

Indian consumers continue to rely on banking websites for their banking needs. This preference stems from a combination of factors: familiarity with desktops for internet tasks, the advantage of a larger screen for managing finances, and a perception of greater security on websites. We evaluated the functionality, features, and usability of the websites of six banks in India. This report presents highlights from the functionality review and provides best practices and recommendations for banks to improve their offerings.

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