Best Practice Report

The Forrester Digital Functionality Review: Indian Mobile Banking Apps, Q3 2023

IDFC First Bank Leads With Valuable Features

September 21st, 2023
Pushpa Marwal, Analyst
Pushpa Marwal Analyst
With contributors:
Ashutosh Sharma , Oliwia Berdak , Aadya Gupta , Bill Nagel

Summary

Mobile apps have become the preferred channel of choice for millions of Indians to manage their finances. To gauge the effectiveness, ease, and convenience of digital experiences, we evaluated the functionality of the mobile banking apps of nine large banks in India. This report lays out where these banks excel, where they lag, and what digital business strategy executives can learn from them to improve their own mobile banking efforts.

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