Decision Tool

The Forrester DOP Implementation Responsibility Assignment (RACI) Matrix Tool

Using A RACI Model For Future-Fit DOP Implementations

August 25th, 2022
Dario Maisto, Senior Analyst
Dario Maisto Senior Analyst
With contributors:
Pascal Matzke , Liz Herbert , Linda Ivy-Rosser , Paul McKay , George Lawrie , Christian Prandi

Summary

A digital operations platform (DOP) implementation cannot happen in the IT department in isolation because it is not just about deploying a solution. Implementing a DOP means overcoming the siloed structure of an organization and fostering connectivity and collaboration across business units and departments leveraging the platform. This tool provides a responsible, accountable, consulted, and informed (RACI) model for a future-fit DOP implementation. The goal is to ensure the platform of choice not only addresses the needs of the primary group of users, but also satisfies the requirements of other groups whose role and function depend in some way on that solution.

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