Best Practice Report

The Forrester Guide To Configuration Management

Master This Broken Process To Gain Real Transformation Benefits

September 11th, 2020
With contributors:
Lauren Nelson , Glenn O'Donnell , Tyler Brown , Karen Traikovich


The age of the customer demands operational excellence within the technology organization. A sound concept of configuration management is essential to ensure always-on, secure, high-quality services, yet configuration management has been troublesome and confusing. Ultimately, the term reflects the need for a coherent information architecture supporting IT and digital operations. Operations pros need a comprehensive, unified approach and an up-to-date awareness of recent cloud-native, DevOps, and infrastructure-as-code (IaC) trends.

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