Model Overview Report

The Forrester Modern Technology Operations Model

Use This Model To Support Innovation, Restore Trust In Shared Services, Enable Employees, And Automate Work

August 2nd, 2021
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
Brent Ellis, Senior Analyst
Brent Ellis Senior Analyst
Rich Lane, null
Rich Lane
With contributors:
Lauren Nelson , Stephanie Balaouras , Tyler Brown , Karen Traikovich

Summary

As technology leaders plan their modernization initiatives, they seek to support their key technology priorities with modern, resilient operations. They also seek to empower their customers with the right services and platforms, while inserting automated processes and standardization that ensure improved experiences and minimized risk. This report details the key elements of The Forrester Modern Technology Operations Model.

Want to read the full report?

Contact us to become a client

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.