Model Overview Report

The Forrester Modern Technology Operations Model

Use This Model To Support Innovation, Restore Trust In Shared Services, Enable Employees, And Automate Work

August 2nd, 2021
Rich Lane, null
Rich Lane
With contributors:
Lauren Nelson , Stephanie Balaouras , Tyler Brown , Karen Traikovich


As technology leaders plan their modernization initiatives, they seek to support their key technology priorities with modern, resilient operations. They also seek to empower their customers with the right services and platforms, while inserting automated processes and standardization that ensure improved experiences and minimized risk. This report details the key elements of The Forrester Modern Technology Operations Model.

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