The Forrester Adaptive, Resilient Technology Operations Model

To improve business results through technology, tech leaders look to support their key technology priorities with adaptive, resilient operations and empower customers and employees with the right services and platforms while implementing automated processes and standardization that improve experiences and minimize risk. At the core of technology operations is the “listen, learn, adapt” loop, which firms employ in every phase of operations to ensure that change is intentional, intelligence-led, proactive, and grounded in real-world conditions. This report details the key elements of the Forrester Adaptive, Resilient Technology Operations Model.