New Wave Report

The Forrester New Wave™: Conversation Automation Solutions, Q3 2022

The 10 Providers That Matter Most And How They Stack Up

September 1st, 2022
With contributors:
Steven Casey , Faith Born , Arianne Burnette


In Forrester’s evaluation of the emerging market for conversation automation solutions (CAS), we identified the 10 most significant providers in the category — Ada, Amelia, Conversica, Drift, DRUID, Genesys, Intercom, Kasisto, Qualified, and Rasa — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. B2B marketers can use this report to select the right partner for their conversation automation solution needs.

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