Decision Tool

The Forrester Outcome-Focused Technology Approach Tool

August 24th, 2021

Summary

An outcome-focused technology approach ensures organizations have the optimal tools in place to support the revenue engine processes that drive the achievement of business goals. The Forrester Outcome-Focused Technology Approach Tool provides a guide to help organizations define the business requirements that are essential for the successful implementation of an outcome-focused approach and the technology categories that can best support those business requirements.

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