Decision Tool

The Forrester Outcome-Focused Technology Approach Tool

August 24th, 2021


An outcome-focused technology approach ensures organizations have the optimal tools in place to support the revenue engine processes that drive the achievement of business goals. The Forrester Outcome-Focused Technology Approach Tool provides a guide to help organizations define the business requirements that are essential for the successful implementation of an outcome-focused approach and the technology categories that can best support those business requirements.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.