The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while traditional development and outsourcing firms have rapidly acquired talent and built up management consulting and strategic advisory practices. In Forrester's 53-criteria evaluation of business intelligence services providers, we found 12 elite Leaders that all offer strong choices for BI services buyers: Accenture, Capgemini, Cognizant, CSC, Deloitte, HP, Infosys, KPMG, IBM, PwC, TCS, and Wipro. IBM, Accenture, Deloitte, KPMG, CSC, Wipro, Infosys, Capgemini, HP, PwC, TCS, and Cognizant lead the market in BI strategy work, whereas IBM, Accenture, CSC, Deloitte, Wipro, Infosys, HP, Capgemini, TCS, Cognizant, KPMG, and PwC lead the market in technology expertise. Numerous other options exist in this market that is in some ways very mature yet in other ways still evolving rapidly from global systems integrators to hundreds of second tier midsize firms to thousands of boutiques. In addition to reviewing these evaluation results, we recommend applying our evaluation methodology (the Forrester Wave™ model) to short-list your other BI services providers based on your specific and unique requirements.