The Forrester Wave™: Business Technology Transformation, Q3 2012

Today, business transformation is often about technology transformation. At the very least, business transformation is always technology-enabled, so what sort of consultants can best help clients envision and execute on their business transformation imperatives? In the past, high-level business process transformation initiatives were the domain of business consulting vendors such as McKinsey & Company, Bain & Company, and The Boston Consulting Group. Technology-focused IT services and consulting firms, many of whom used to execute on the transformation blueprints developed by the management consultants, are now starting to make a dent in that market as they begin to successfully marry their technology competency with vertical and horizontal domain and business consulting expertise. In Forrester's 18-criteria evaluation of business technology transformation vendors, we identified the 10 most significant providers — Accenture, Cognizant, Deloitte, HP, IBM, Infosys, KPMG, PwC, TCS, and Wipro — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help SVM professionals select the right partner for their business technology transformation engagements.