The Forrester Wave™: Mobile Messaging Vendors, Q4 2009

In Forrester's 93-criteria evaluation of mobile messaging vendors, we found that Sybase 365 and Netsize were Leaders due to the breadth of their offerings, while mBlox and Ericsson IPX were also Leaders due to a tighter strategic focus that compensated for a narrower offering. All four leading vendors demonstrated international scale and the ability to support large volumes of messages, but each had particular countries or regions of the world where they were particularly strong. MX Telecom differentiated its services through a focus on technical engagement and in-house development, making it a Strong Performer and suited to "just do it" clients. 2ergo's strategic shift away from low-margin businesses has resulted in a weaker messaging offering but is still worth consideration due to its wide mix of other services, such as smartphone app development, where some clients will find synergies.