Wave Report

The Forrester Wave™: Sales Force Automation Solutions, Q2 2021

The 10 Providers That Matter Most And How They Stack Up

April 19th, 2021
With contributors:
Daniel Hong , Sara Sjoblom , Paul-Julien Giraud , Peter Harrison

Summary

In our 37-criterion evaluation of sales force automation (SFA) providers, we identified the 10 most significant ones — Creatio, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, SugarCRM, Zendesk, and Zoho — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery professionals select the right one for their needs.

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