The Future Of Autonomous Workplace Assistants

December 1st, 2023

Craig Le Clair Vice President, Principal Analyst

Renee Taylor-Huot Senior Researcher

With contributors:

Glenn O'Donnell , Chris Langlois

Summary

This report highlights 10 categories of autonomous workplace assistants (AWAs) that move us closer to the future hybrid workplace. Enterprises that invest in and deploy AWAs properly improve employee and customer experiences. We used technology readiness, risk, and deployment difficulty to place AWA categories on a near-term, medium-term, and long-term timeline. Enterprises can use the timeline to review their AWA investments.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.