The Future Of Experiences In Healthcare

July 14th, 2023

Shannon Germain Senior Analyst

Julie Ask

Kara Wilson

With contributors:

Fiona Swerdlow , Taylor Hansen , Gabrielle Raymond , Rachel Birrell

Summary

Future healthcare experiences will be invisible and more immersive. Healthcare companies will engage consumers more proactively to prevent illness rather than treat it. They will facilitate in-home care through virtual reality and remote patient monitoring devices. We’ve consulted Forrester’s healthcare analysts on the future impact of digital experiences using chat, voice, extended reality, and the metaverse across three dimensions: revenue, cost saving, and customer experience. This report forecasts the impact of future experiences in healthcare.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.