Trends Report

The Future Of Experiences In Healthcare

July 14th, 2023
Julie Ask, null
Julie Ask
Kara Wilson, null
Kara Wilson
With contributors:
Fiona Swerdlow , Taylor Hansen , Gabrielle Raymond , Rachel Birrell


Future healthcare experiences will be invisible and more immersive. Healthcare companies will engage consumers more proactively to prevent illness rather than treat it. They will facilitate in-home care through virtual reality and remote patient monitoring devices. We’ve consulted Forrester’s healthcare analysts on the future impact of digital experiences using chat, voice, extended reality, and the metaverse across three dimensions: revenue, cost saving, and customer experience. This report forecasts the impact of future experiences in healthcare.

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