Vision Report

The Future Of Fintech

Fintech Will Reshape Digital Experiences, Value Propositions, And Relationship Models, But Not Fundamental Business Realities

January 5th, 2024


The last decade has seen fintech companies attract heaps of funding, sky-high valuations, and massive hype, but the actual impact of fintech is still uncertain. We’ll see a “pivot to profit” as multiple forces reshape fintech over the next five years. Only firms that combine the problem-solving approaches of fintech with the discipline and business models of traditional financial institutions (FIs) will achieve sustained growth. Technology and business leaders in financial services can use this report to better understand the chaotic period we have entered, and to plan for what will change — and what won’t — over the next five years.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.