Vision Report

The Future Of IT Experience Monitoring Is Human Centric

Key Trends Impacting How IT Monitors Employee And Customer Experience

January 26th, 2024
Andrew Hewitt, Principal Analyst
Andrew Hewitt Principal Analyst
Carlos Casanova, Principal Analyst
Carlos Casanova Principal Analyst
With contributors:
Glenn O'Donnell , Madeline Cyr , Kara Hartig

Summary

Technologies to monitor customer and employee experiences are more important than ever. Companies overly focus on monitoring discrete technologies and fail to understand the human behind the experience. This research dives into the key trends impacting the future of experience monitoring and unveils a human-centric experience monitoring approach with six major changes.

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