Trends Report

The Germany Auto And Home Insurers Customer Experience Index Rankings, 2022

How German Auto And Home Insurers Build Loyalty With The Quality Of Their Experience

December 8th, 2022
Melissa Chaudet, null
Melissa Chaudet
With contributors:
Martin Gill , Joana de Quintanilha , Jana Gül , Michelle Yaiser , Niraj Patel , Nicola Shorten , Shayna Neuburg


How well do leading German auto and home insurer brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of six auto and home insurer brands in Germany that we analyzed as part of the European Customer Experience Index (CX Index™). We also unveil trends in CX quality and the role that emotion plays in CX. CX professionals at leading auto and home insurer brands in Germany can use this report to inform their ongoing improvement efforts.

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