Trends Report

The Growing Danger From Software Audits

The Shift To Business Technology Is Causing An Increase In Complaints About Questionable Software Compliance Claims

May 5th, 2016
Duncan Jones
With contributors:
Christopher Andrews , Carmen Margarit-Stoica , Peggy Dostie


Software audits are a growing concern for every enterprise, no matter how diligent you are in complying with your license agreements. Major changes in the technology industry, such as mobility and cloud, are resulting in a rise in complaints from Forrester clients about software audits, and about the large software publishers' claims for millions of dollars of payments for alleged noncompliance. The problem is that traditional software contract language has not kept pace with market changes: your software is being used in new ways, while the audits themselves are often based on questionable interpretation of contract language. This report describes how application development and delivery leaders (AD&D) can protect themselves from unbudgeted compliance claims by staying in control of the software audit process. It also explains the best way to resolve noncompliance claims that you believe to be unreasonable.

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