Summary
Your IT operating model is crucial for driving high performance, and it all starts with the customers that interact with your IT organization. You must understand and optimize how you provide valuable experiences to these customers, as this will impact their perception of IT. This tool evaluates the effectiveness of IT’s management of its operating model capabilities. It assesses IT work against five dimensions — people, data, process, applications and tools, and social and technical infrastructure — to help tech execs uncover opportunities that will help them build a capability improvement roadmap that delivers maximum customer value and ensures sustained high performance.
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