Decision Tool

The High-Performance IT Operating Model Governance Layer Assessment

Determine IT Decision-Making Effectiveness

August 7th, 2024
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Sam Higgins , Fiona Mark , Matthew Guarini , David Morrison

Summary

Your IT operating model is crucial for driving high performance, and it all starts with the customers who interact with your IT organization. You must understand and optimize how you provide valuable experiences to these customers, as this will impact their perception of IT. This tool evaluates the effectiveness of an organization’s IT operating model governance. It assesses IT work against five dimensions — decisions, accountability, controls, transparency, and common attributes — to help tech executives uncover opportunities that will help them build an IT improvement roadmap that delivers maximum customer value and ensures sustained high performance.

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