Decision Tool

The High-Performance IT Operating Model Value Layer Assessment

Understand The Effectiveness Of IT’s Value Creation To Meet Customers’ Needs

August 7th, 2024
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Sam Higgins , Fiona Mark , Matthew Guarini , David Morrison

Summary

Your IT operating model is crucial for driving high performance, and it all starts with the customers that interact with your IT organization. You must understand and optimize how you provide valuable experiences to these customers, as this will impact their perception of IT. This tool evaluates the effectiveness of an organization’s IT operating model value layer. It assesses IT work against four dimensions — workflow, value offerings, value proposition, and alignment — to help tech executives uncover opportunities that will help them build an IT improvement roadmap that delivers maximum customer value and ensures sustained high performance.

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