The Importance Of Evaluating Your Vendor's Training Capability: What You Need To Know

As technology services demand begins to outstrip supply — even in huge IT labor markets like India — sourcing and vendor management (SVM) executives need to evaluate and re-evaluate their global IT services vendors' training capability. Recent college graduates and new labor market entrants can't contribute productively to your IT services provider without significant training. In addition, a dynamic technology landscape requires programmers and technologists to constantly update their technical and domain skills. Vendors that don't have internal state-of-the-art training capability can't attract the highest caliber employees, nor provide clients with a consistently high-quality and meaningful deliverable. Infosys is one IT services vendor with a state-of-the-art approach to employee training. SVM executives should use Infosys' approach as an example of how to effectively evaluate service providers' strengths and weaknesses.