Summary
Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that they can maintain their current IT technology investment levels. But in the end, they all have the same need to reduce the cost of IT. Organizations are relying on IT to make use of efficient technologies and to make the right decisions on adopting efficient technology to support the business. This report focuses on the low-hanging fruit of service operations such as self-service service catalogs, IT search engines, and remote control.
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