Decision Tool

The Needs Prioritization Tool

Build Solutions To Address The Most Important Customer Needs

 and  four contributors
Jul 18, 2024

Summary

How do organizations know they’re creating products customers want? How can they ensure product improvements deliver meaningful value to customers? Forrester created the Needs Prioritization Framework to provide a consistent method for assessing the importance of customers’ needs. The framework and associated tool help cross-functional product teams prioritize what customer needs to pursue with their product development and go-to-market resources. This tool fosters understanding and alignment on the value of solving for specific customer needs as input to investment decision-making.

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