Trends Report

The Social Technographics® Profile Of Influentials

December 21st, 2009
Emily Riley, null
Emily Riley
With contributors:
Nate Elliott , Peter Sargent , Cynthia N. Pflaum , Emily Bowen


Twenty-six percent of US online adults are influentials; that is, their friends ask them for advice on what products to buy. Nine out of 10 influentials use social media, compared with slightly more than eight out of 10 US online adults. Influentials love to learn, research, and spread knowledge, providing a perfect target for social marketers. However, not every influential is the same, and many specialize in only a few topics such as electronics or household goods. While marketers must play to their influentials' specific social media profiles in order to communicate effectively, marketers should always focus on helping influentials gain and spread knowledge.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.