Data Overview Report

The State Of AI In The Public Sector, 2023

Agencies Actively Pursue Mission-Oriented AI But Are Overly Reliant On IT For Governance

June 3rd, 2024
Sam Higgins, Principal Analyst
Sam Higgins Principal Analyst
With contributors:
Rick Parrish , Sudha Maheshwari , Chiara Bragato , Rachel Birrell

AI has the power to transform how the public sector delivers services, as predictive AI enhances decision-making and generative AI revolutionizes citizen engagement. Public sector agencies plan to implement AI to improve the efficiency and effectiveness of both internal and external use cases. However, challenges remain: Agencies must ensure they adopt ethical AI practices; protect data privacy; and overcome siloed AI governance, where responsibility is often left solely to IT. To avoid costly mistakes and make the most of their AI opportunities, public sector mission, business, and technology leaders must strike a balance between using in-house and third-party AI capabilities.

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