Hybrid cloud environments demand comprehensive real-time technologies that keep pace with the complexity and volumes of data that today’s businesses generate. The practices of artificial intelligence for IT operations (AIOps) and observability are up to the task, as are the underpinning technologies. However, the overuse and misuse of the terms could produce false expectations that ultimately undermine these vital practices. This report describes AIOps and observability in context, their enablement of business, and their value to organizations struggling to manage complex IT environments.