The State Of Automated Checkout In The US

Summary
Macro Trends And Challenges Fuel Retailer Interest In Automated Checkout
- Retailers Digitize Stores To Engage Customers
- Growing Consumer Familiarity Means The Time For Automated Checkout Is Now
Automated Checkout Formats Proliferate: No-Scan, Smart Carts, Countertop
- Scanless Formats Rely On Cameras And Sensors
- Scan-And-Go Tech Is A Lower-Cost Option, But Customers Must Still Do The Work
Evaluate How Automated Checkout Will — Or Won’t — Benefit Your Company
- Assess How Automated Checkout Helps Your Firm Achieve Its Goals
Supplemental Materials
- Companies We Interviewed For This Report

Summary

Retailers are evaluating multiple forms of automated checkout to improve customer experiences (CX), reduce labor costs, and shorten or even eliminate in-store checkout. From autonomous stores to smart carts and touchless countertops to scan-and-go, retailers are proceeding cautiously as they assess this nascent initiative’s benefits and challenges. This report gives digital business leaders insight into the macro trends supporting the appeal of automated checkout and provides examples of the technologies and solutions firms are using today and the core elements that will shape retailers’ business strategies.

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