The State Of Automated Checkout In The US

August 31st, 2023

Lauren Cevallos Analyst

Brendan Witcher VP, Principal Analyst

With contributors:

Fiona Swerdlow , Delilah Gonzalez

Summary

Retailers are evaluating multiple forms of automated checkout to improve customer experiences (CX), reduce labor costs, and shorten or even eliminate in-store checkout. From autonomous stores to smart carts and touchless countertops to scan-and-go, retailers are proceeding cautiously as they assess this nascent initiative’s benefits and challenges. This report gives digital business leaders insight into the macro trends supporting the appeal of automated checkout and provides examples of the technologies and solutions firms are using today and the core elements that will shape retailers’ business strategies.

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