Data Overview Report

The State Of Customer Obsession, 2022

 and  six contributors
Sep 12, 2022

Summary

Know where to start your journey to customer obsession by understanding your current maturity and how you compare with more advanced examples. Customer-aware firms should take action. Customer-engaged ones should systematize being customer led. Customer-committed companies should create empathetic customer connections. And if you are already at a customer-obsessed firm, don’t stop now: Embrace disruption.

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