Summary
2021 will be a tipping point for Japanese banks to act on digital transformation. Digital-native players like SBI Bank and Sony Bank will significantly disrupt the retail banking industry in Japan in the next three years. If traditional Japanese banks don’t act quickly, they will increasingly lose their relevancy in the next three to five years. This report shows digital banking pros in Japan how to accelerate their digital transformation by focusing on best practices and the four pillars of digital business: digital experience, digital operations, digital ecosystems, and digital innovation.
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