Planning Guide Report

The State Of Digital Banking In Japan, 2021

September 7th, 2021
With contributors:
Frederic Giron , Sukriti Dangi , Kara Hartig


2021 will be a tipping point for Japanese banks to act on digital transformation. Digital-native players like SBI Bank and Sony Bank will significantly disrupt the retail banking industry in Japan in the next three years. If traditional Japanese banks don’t act quickly, they will increasingly lose their relevancy in the next three to five years. This report shows digital banking pros in Japan how to accelerate their digital transformation by focusing on best practices and the four pillars of digital business: digital experience, digital operations, digital ecosystems, and digital innovation.

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