Trends Report

The State Of Retail Payments In 2020

Payment Leaders Shift Priorities To Adapt To COVID-19 Realities

November 17th, 2020
With contributors:
Fiona Swerdlow , Nicole Murgia , Gabrielle Raymond


“The State Of Retail Payments” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise merchants’ views and decisions about payments. It outlines key priorities and challenges for digital business professionals and payment decision-makers. This report explores the impact of COVID-19 on retailers’ priorities, contactless payment adoption rates, and how fraud and security concerns persist as top concerns among retailers.

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